ZIO provides a variety of technical support structures to support its diverse customer base regardless of system size. Clients are typically offered a selection of service programs requiring either on-site or off- site maintenance.

An experienced service staff maintains an extensive inventory of parts and replacement components for most major system equipment manufacturers. Whether your service response needs are immediate, next day or just an annual system maintenance plan, ZIO can customize a service program to fit your individual needs.

ZIO Technologies has the capability to execute large and complex projects and is completely geared up to provide turnkey solutions from start to Finish.

Maintenance Plans             

We understand that no two customers have exactly the same maintenance requirements. To help us understand your needs, choose from the options listed below. Whatever combination of services you choose, you can be sure of the same high standards.

Support Services - From Modular Solutions to fully Comprehensive Agreements

System health checks

Help desk phone support

Regular schedules site visits for preventative maintenance, extending equipment life. Comprehensive maintenance contracts offered.

Unlimited telephone technical support.

Workshop repairs

Critical spare equipment

Any product that cannot be repaired on site is returned to ZIO service center.

There is no charge for covered equipment exchanges (except for CRT burn instances and consumable like projector lamp etc.

Emergency call-outs

24 hour emergency support

We want your equipment to work correctly when you need it. We aim to clear faults on priority..

Outside standard working hours you can always contact an engineer for telephone support with any specific problems.




 
   
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